Delete Your Account
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Delete Your Ride Sync Account
This page explains how to request deletion of your Ride Sync account and the data associated with it. It applies to the Ride Sync web app and the Ride Sync mobile app, provided by Ride Sync, LLC.
1. How to Request Account Deletion
Email info@myridesync.com from the email address on your Ride Sync account with the subject line “Delete my account.” Include the name of the company your account belongs to.
If you are a team member (for example, a driver or dispatcher), you can also ask your company admin to remove you from the Team dashboard in Settings.
2. What Happens Next
We will confirm your request by email and permanently delete your account within 30 days.
3. Data That Will Be Deleted
Your login credentials
Your name, email address, and phone number
Your profile and account settings
4. Data That May Be Kept
Reservation, invoice, and payment records your transportation company is required to keep for tax, accounting, or legal purposes may be retained for up to 7 years, and then deleted. Payment card details are stored and processed by Stripe, not by Ride Sync.
5. Questions
If you have any questions about deleting your account or your data, contact us at info@myridesync.com. You can also read our Privacy Policy for more details on how we handle your information.
